At Nyra Lights, we are committed to ensuring your satisfaction with our products. Please read this policy carefully to understand your rights regarding returns and refunds.
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, in the same condition as received, and in their original packaging.
- Products damaged due to improper handling by the customer are not eligible for return.
2. Non-Returnable Items
- Opened or used products
- Items damaged by misuse or accidental damage
- Personalized or custom-made products
3. Return Process
- To initiate a return, contact us at [email protected] within 7 days of receiving your order.
- Provide your order number, product details, and reason for the return.
- Our team will guide you on the return procedure and confirm approval.
4. Refunds
- Approved returns will be refunded in cash upon receipt and inspection of the product.
- Refunds apply only to the product cost and do not include delivery charges.
- The refund process may take 3–7 business days from the date of product receipt.
5. Exchanges
- At this time, we only provide refunds. Exchanges can be requested by placing a new order.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us immediately at [email protected] with a photo of the product.
- We will arrange a return and issue a refund after verification.
7. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at [email protected]. Our team is happy to assist you.